Privacy Policy of Saffron Suds
Saffron Suds ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines the types of information we collect, how it is used, and the measures we take to safeguard your data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation. By using our services or visiting our online platform, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Data You Provide Directly
When you engage with our services, whether it's for an exterior wash, interior vacuuming, ceramic coating, or any other detailing service, or when you contact us through our online platform, we may collect personal information you voluntarily provide. This includes:
- Contact Information: Such as your name, phone number, and email address.
- Vehicle Information: Make, model, license plate number, and specific details about services requested for your vehicle.
- Payment Information: While we do not store full payment card details on our servers, we may collect transaction details related to purchases. This information is processed by secure third-party payment processors.
- Correspondence: Records of communications when you contact us for support, inquiries, or feedback.
1.2 Automatically Collected Information
When you visit our online platform, certain information is automatically collected, primarily for analytical and operational purposes:
- Usage Data: Information on how you interact with our online platform, browsing patterns, and activity logs.
- Technical Data: Your Internet Protocol (IP) address, browser type and version, operating system, referral source, and device identifiers.
- Cookies and Similar Technologies: Our online platform uses cookies to enhance user experience, track website usage, and analyze trends. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Managing Services: To deliver the car wash and detailing services you request, schedule appointments, and manage your service history.
- Communication: To send you service confirmations, updates, promotional offers (with your consent where required), and respond to your inquiries.
- Improving Our Services: To understand how our services are used, conduct analytics, and enhance our service offerings and online platform.
- Marketing and Promotions: To inform you about new services, discounts, or special events, provided you have opted in to receive such communications.
- Security and Fraud Prevention: To maintain the security of our online platform and services, detect and prevent fraudulent activities.
- Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Trusted third-party companies who perform services on our behalf, such as payment processing, website hosting, analytics, and customer support. These providers are obligated to protect your data and are not permitted to use it for any other purpose.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. This includes encryption, firewalls, and secure server environments. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Under GDPR and relevant Canadian privacy laws, you have specific rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the legally required timeframe.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal data, it will be securely deleted or anonymized.
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under the age of 16 without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Saffron Suds
1478 Royal Oak Drive, Unit 3B
Calgary, Alberta, T2C 0B3
Canada